AK3DLab Cebu
Terms & Conditions Agreement

1. GENERAL TERMS

1.1 Agreement to Terms

All orders and services provided by AK3DLab Cebu are subject to these Terms, the applicable quotation, approved specifications, and any separately agreed conditions.

1.2 Scope of Services

AK3DLab Cebu provides 3D design, 3D modeling, design preparation and modification, 3D printing, manufacturing, assembly, finishing, repair, prototyping, development, and related services.

1.3 Custom Orders

Custom products are manufactured according to the specifications, dimensions, materials, colors, quantities, designs, and other conditions approved by the Customer.

1.4 Customer Review Responsibility

The Customer is responsible for reviewing the quotation, specifications, design, dimensions, materials, colors, quantities, intended use, and all other relevant details before approving an order.

1.5 DEFINITIONS

For the purposes of these Terms, the following terms shall have the meanings set out below unless the context clearly requires otherwise.

1.5.1 Design

“Design” means the conceptual, visual, functional, dimensional, or technical planning of a product or project, including the planning or development of its appearance, structure, dimensions, functions, specifications, intended use, or other relevant elements.

Design may include sketches, drawings, renderings, layouts, concepts, specifications, and other forms of visual or technical representation.

1.5.2 Modeling / 3D Modeling

“Modeling” or “3D Modeling” means the creation, modification, reconstruction, preparation, or optimization of a digital three-dimensional model or CAD model based on instructions, measurements, drawings, photographs, reference materials, existing files, or other information provided by the Customer.

1.5.3 Printing / 3D Printing

“Printing” or “3D Printing” means the physical production of a product or component using a 3D printer, in which material is deposited, cured, fused, or otherwise formed layer by layer.

1.5.4 Manufacturing

“Manufacturing” means the physical production or fabrication of a product and may include 3D printing, fabrication, assembly, component installation, finishing, and other manufacturing-related processes.

1.5.5 Finishing

“Finishing” means post-processing work performed after printing or manufacturing and may include support removal, cleaning, sanding, cutting, trimming, painting, coating, bonding, assembly, surface treatment, and other agreed post-production work.

1.5.6 Setup / Preparation

“Setup” or “Preparation” means work required to prepare a design, file, material, machine, printer, or manufacturing process for production.

This may include file preparation, slicing, print orientation, support preparation, machine configuration, material preparation, calibration, testing, and other production-preparation activities.

1.5.7 Development

“Development” means technical or creative work performed to create, improve, adapt, verify, or make a product, design, model, or manufacturing method suitable for the Customer’s requirements.

Development may include research, prototyping, testing, trial production, design iteration, problem-solving, and manufacturing-process development.

1.5.8 Production

“Production” means the stage at which AK3DLab Cebu begins committing work or resources specifically to the fulfillment of a confirmed order.

Production includes, without limitation:

• Ordering materials
• Purchasing materials
• Reserving or setting aside materials
• Allocating existing inventory to a specific order
• Cutting, preparing, or processing materials
• Setting up machines or printers
• Reserving machine time
• 3D printing
• Fabrication
• Assembly
• Finishing
• Other manufacturing-related activities

Production may be deemed to have commenced once AK3DLab Cebu has purchased, reserved, allocated, prepared, or otherwise committed materials, machine time, labor, or other resources specifically for the Customer’s order, even if physical 3D printing or fabrication has not yet begun.

1.5.9 Approval

“Approval” means a clear and affirmative confirmation by the Customer that a design, specification, quotation, dimension, material, color, quantity, production instruction, or other relevant matter is accepted and that AK3DLab Cebu may proceed to the next stage.

Approval may be provided through any written or electronic method permitted under these Terms.

Words or instructions such as “Approved,” “Confirmed,” “Okay to proceed,” “Proceed,” “Go ahead,” or other communications that clearly and reasonably indicate authorization for AK3DLab Cebu to continue may constitute Approval.

A communication shall not constitute Approval where it is reasonably unclear, conditional, incomplete, or merely constitutes a question, discussion, or request for revision.

Once Approval has been given, AK3DLab Cebu may reasonably rely on that Approval in proceeding with the next applicable stage of design, preparation, Production, finishing, delivery, or other work.

1.5.10 Final Design Approval

“Final Design Approval” means the Customer’s confirmation that the final design, model, dimensions, specifications, appearance, and other relevant details to be used for Production are accepted and approved for Production.

Any Customer-requested change after Final Design Approval may be treated as additional work and may result in additional charges and changes to the estimated completion date.

1.6 WRITTEN AND ELECTRONIC COMMUNICATIONS

For the purposes of these Terms, any reference to “written,” “in writing,” “written notice,” “written approval,” “written agreement,” or similar wording includes communications and records in both physical and electronic form.

Electronic communications may include email, electronic documents, digital or electronic signatures, SMS, and messages sent through messaging applications or social media platforms used by AK3DLab Cebu and the Customer in connection with the relevant order or project.

Unless otherwise required by applicable law or expressly agreed by the parties, no handwritten signature, printed document, notarization, company seal, or other physical formality is required for a communication, approval, authorization, notice, or agreement to be considered “in writing.”

A message or electronic record that reasonably identifies the sender and clearly indicates the Customer’s or AK3DLab Cebu’s approval, agreement, authorization, instruction, or acknowledgment may constitute written confirmation.

2. ORDERS & QUOTATIONS

2.1 Quotation

A quotation may include design fees, modeling fees, development fees, setup fees, material costs, machine time, printing fees, manufacturing costs, finishing fees, delivery charges, and other applicable costs.

2.2 Changes to Quotation

Even before Production begins, a quotation and estimated completion date may be revised if the Customer changes the specifications, quantity, design, material, dimensions, color, finishing, or other requirements.

2.3 Order Confirmation

An order becomes confirmed once the required payment or down payment has been received and AK3DLab Cebu has accepted the order.

2.4 Customer-Supplied Specifications

Unless measurement, physical inspection, design validation, or other verification work is expressly included in the service, the Customer is responsible for providing accurate measurements, dimensions, reference materials, intended use, and other relevant specifications.

2.5 Unclear or Incomplete Specifications

If information provided by the Customer is incomplete, inconsistent, unclear, or insufficient for Production, AK3DLab Cebu may request additional information or clarification before proceeding.

3. PRICING & PAYMENT

3.1 Initial Order Costs

Custom orders may include charges for design, modeling, development, preparation, setup, or other initial work in addition to manufacturing costs.

3.2 Payment Terms

Required down payment, remaining balance, payment method, and payment deadlines shall be stated in the quotation, order confirmation, or other written communication.

3.3 Down Payment and Non-Refundability

Once design, modeling, development, material preparation, material allocation, setup, or Production has commenced, the required down payment is generally non-refundable.

This does not apply where a refund is required by applicable law or otherwise expressly agreed by AK3DLab Cebu.

3.4 Additional Charges

Additional charges may apply for work outside the scope of the original quotation.

This may include, without limitation:

• Design changes
• Additional revisions
• Resizing
• Material changes
• Color changes
• Reprinting
• Additional finishing
• Additional modeling
• Additional development
• Other Customer-requested additional work

3.5 Unpaid Orders

AK3DLab Cebu may suspend, delay, or decline to begin work or Production until the required payment has been received.

4. DESIGN & 3D MODELING

4.1 Initial Design / Modeling

Unless otherwise expressly stated, custom design or 3D modeling work shall be charged as part of the initial order.

4.2 Design and Model Creation

Work may include the creation, modification, preparation, reconstruction, conversion, or optimization of designs or 3D models based on the Customer’s requirements.

4.3 Preview and Review

Where appropriate, AK3DLab Cebu may provide renderings, images, dimensions, 3D model previews, or other representations of the intended finished product for review before Production.

4.4 Design Revisions

Changes requested after the Customer has approved a design may be treated as additional work and may incur additional charges.

4.5 Customer Review Responsibility

Before Production begins, the Customer is responsible for confirming that the design, dimensions, appearance, specifications, functionality, and intended use being approved are correct.

5. REORDERS

5.1 Reorder Pricing

After completion of the initial order, AK3DLab Cebu may offer a lower reorder price when the same approved model is reproduced without modification.

5.2 Conditions for Reorder Pricing

Reorder pricing applies only where the same approved model is reproduced under substantially similar manufacturing conditions.

5.3 Changes to Reorders

Changes to the model, size, material, color, quantity, finishing, manufacturing method, or other conditions may result in additional design, modeling, development, or manufacturing charges.

5.4 Reorder Price

The applicable reorder price shall be determined after completion of the initial order based on the final production specifications and conditions.

6. CUSTOMER-SUPPLIED MATERIALS & INTELLECTUAL PROPERTY

6.1 Customer Rights

By submitting STL, 3MF, STEP, CAD files, images, logos, drawings, or other design materials, the Customer represents that they have all necessary rights, permissions, and authorizations required to reproduce and use such materials for the intended purpose.

6.2 Purpose of Use

The representation above applies regardless of whether the reproduction is intended for personal, commercial, promotional, or any other purpose.

6.3 Intellectual Property Responsibility

The Customer is responsible for ensuring that submitted materials do not infringe any third-party copyright, trademark, patent, design right, or other intellectual property right.

6.4 No Independent Verification by AK3DLab Cebu

AK3DLab Cebu has no obligation to independently verify ownership, licensing, reproduction rights, or other rights associated with files or materials supplied by the Customer.

6.5 Customer Indemnification

To the extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless AK3DLab Cebu, its owners, and operators from and against claims, liabilities, damages, losses, costs, legal fees, and other expenses arising out of or related to alleged or actual infringement of third-party intellectual property rights or other claims connected with files, materials, or specifications supplied by the Customer.

6.6 Right to Refuse or Cancel an Order

AK3DLab Cebu reserves the right to refuse or cancel an order where there is a concern regarding legality, intellectual property infringement, authorization from the rights holder, or any other legal issue.

7. DESIGN OWNERSHIP & FILE RELEASE

7.1 Designs Created by AK3DLab Cebu

Unless otherwise agreed in writing, original designs, 3D models, CAD files, source files, working files, templates, and other intellectual property created or developed by AK3DLab Cebu shall remain the property of AK3DLab Cebu, subject to applicable law.

7.2 Physical Product vs. Digital Files

Payment for a custom product or modeling service entitles the Customer to receive the physical product covered by the order.

Payment alone does not transfer ownership of the underlying digital design, CAD model, source files, working files, or other intellectual property created by AK3DLab Cebu.

7.3 Source and Editable Files

Payment for design, modeling, or manufacturing services does not automatically include the release of F3D, STEP, CAD, STL, 3MF, or other editable, source, working, or production files.

7.4 Transfer or Release of Files

Any transfer of ownership or release of source files, editable files, or production files to the Customer must be separately agreed in writing.

Additional charges may apply.

7.5 Customer-Supplied Files

AK3DLab Cebu does not claim ownership of files supplied by the Customer that are owned by the Customer or a third party.

The Customer remains responsible for ensuring that they have the necessary rights or authorization to reproduce and use such files.

7.6 Use by AK3DLab Cebu

Unless otherwise agreed in writing, AK3DLab Cebu retains the right, subject to applicable law and any specific written agreement, to modify, reproduce, manufacture, adapt, improve, and reuse designs created by AK3DLab Cebu.

8. CHARACTERISTICS OF 3D PRINTING

8.1 Nature of 3D Printing

3D printing is an additive manufacturing process and may naturally result in visible layer lines, seams, surface variations, and other inherent characteristics.

8.2 Normal Printing Characteristics

The following are normal characteristics of 3D printing and are generally not considered defects:

• Visible layer lines
• Minor stringing
• Seams
• Support marks
• Small surface imperfections
• Slight dimensional variation
• Minor warping
• Minor color variation between filament batches
• Minor differences in surface texture
• Other characteristics inherent to the selected printing process

8.3 Cosmetic Variations

Unless a specific surface finish or appearance standard has been separately agreed, minor cosmetic variations shall be considered acceptable.

8.4 Dimensional Variation

Finished dimensions may vary slightly from specified dimensions due to material properties, shrinkage, machine calibration, environmental conditions, and the manufacturing process.

8.5 Material Characteristics

Different materials have different properties, including strength, flexibility, shrinkage, surface finish, heat resistance, chemical resistance, and dimensional stability.

9. APPROVAL

9.1 Approval Before Production

Where Approval is required for a custom design, AK3DLab Cebu may begin Production after receiving Final Design Approval or approval of the applicable specifications from the Customer.

9.2 Method of Approval

Approval may be provided using any written or electronic method permitted under Section 1.6.

9.3 Effect of Approval

Once a matter has been approved, the Customer is responsible for the approved specifications, dimensions, design, materials, colors, quantities, and other approved details.

9.4 Changes After Approval

Changes requested after Approval may result in additional charges and changes to the Production schedule or estimated completion date.

9.5 Authorization to Begin Production

Instructions such as “Proceed,” “Start production,” or other equivalent communications clearly authorizing AK3DLab Cebu to continue may be treated as authorization to begin Production.

10. PRINT FAILURE & REMAKES

10.1 Manufacturing Failure Attributable to AK3DLab Cebu

If a print failure is confirmed to have resulted from AK3DLab Cebu’s equipment, materials, or manufacturing process, AK3DLab Cebu may reproduce the affected item without additional printing charges.

10.2 Customer-Supplied Dimensions or Specifications

If a print or finished product is unsuitable due to incorrect dimensions, measurements, or specifications supplied by the Customer, additional charges may apply for correction or remake.

10.3 Customer-Supplied Files

If a file supplied by the Customer causes a print to fail, become incomplete, unusable, or otherwise unsuitable, additional printing, preparation, or modeling charges may apply.

10.4 Customer-Requested Changes

If the Customer requests changes after Approval or after Production has commenced, and such changes require additional work, materials, reprinting, or remake, the resulting costs may be charged separately.

10.5 Non-Refundability After Production Has Commenced

Orders for which Production, as defined in Section 1.5.8, has commenced are generally non-refundable.

Production may be deemed to have commenced even if physical printing or fabrication has not yet begun, once materials, machine time, labor, or other resources have been purchased, reserved, allocated, prepared, or otherwise committed specifically to the order.

A Customer-requested cancellation, change of mind, change in preference, or other Customer-related circumstance after Production has commenced does not qualify the order for a refund.

This does not apply where a refund is required by applicable law or otherwise agreed by AK3DLab Cebu.

10.6 Assessment of Remakes

AK3DLab Cebu may assess the cause of a defect or failure before determining whether a free remake, paid remake, repair, refund, or other resolution applies.

11. WARRANTY & DEFECTS

11.1 Warranty Period

Unless a different warranty period is expressly stated in the quotation, qualifying manufacturing defects are covered by a fourteen (14)-day warranty beginning on the date of physical pickup or confirmed courier delivery.

11.2 Covered Defects

The warranty covers manufacturing defects that materially affect the intended function of the product under normal and intended use.

11.3 Normal 3D Printing Characteristics

The normal 3D printing characteristics described in Section 8 are not considered warranty defects.

11.4 Warranty Exclusions

Damage or defects caused by the following are generally excluded from warranty coverage:

• Misuse
• Excessive force
• Improper handling
• Improper installation
• Unauthorized modification
• Cutting, drilling, or alteration after Production
• Excessive heat
• Chemical exposure
• Improper storage
• Normal wear and tear
• Use outside the intended purpose
• Incorrect Customer-supplied specifications
• Errors in Customer-supplied designs
• Damage caused during third-party installation, modification, or use

11.5 Warranty Resolution

Depending on the circumstances, AK3DLab Cebu may repair, replace, reprint, or remake the affected item.

11.6 Warranty Assessment

The Customer may be required to provide photographs, videos, or other supporting information, or to return or present the product for inspection, in order to determine whether an issue is covered by warranty.

11.7 Warranty Claim Period

Warranty claims must be reported within the applicable fourteen (14)-day warranty period.

12. DELIVERY, PICKUP & UNCLAIMED ITEMS

12.1 Delivery Charges

Delivery charges are separate unless expressly included in the quotation.

12.2 Third-Party Couriers

Once an order has been handed over to a third-party courier or transport service selected or authorized by the Customer, AK3DLab Cebu shall not be responsible for delays, loss, mishandling, or transit damage caused by that courier, except where otherwise required by applicable law.

12.3 Delivery Information

The Customer is responsible for providing accurate delivery information and for being available to receive the order.

12.4 Failed Delivery

Additional delivery charges may apply if delivery cannot be completed due to incorrect information, Customer unavailability, or other circumstances attributable to the Customer.

12.5 Pickup Period and Unclaimed Orders

Completed orders must be collected or scheduled for delivery within fourteen (14) calendar days from notification of completion.

Orders remaining unclaimed more than thirty (30) calendar days after notification of completion may incur storage fees.

If an order remains unclaimed for more than sixty (60) calendar days despite reasonable attempts by AK3DLab Cebu to notify the Customer, AK3DLab Cebu may, to the extent permitted by applicable law, dispose of or otherwise deal with the item without refund.

13. PRODUCT USE & LIMITATIONS

13.1 Intended Use

The Customer is responsible for using printed or manufactured products only for their intended purpose.

13.2 Safety-Critical Applications

Unless expressly designed, tested, and agreed for the relevant application, 3D-printed products should not be relied upon for:

• Safety-critical components
• Structural or load-bearing applications
• Automotive safety systems
• Electrical safety components
• Medical applications
• Food-contact applications
• High-temperature applications
• Applications where product failure may cause personal injury, property damage, or significant loss

13.3 Material Selection

Different materials have different characteristics, including temperature resistance, strength, flexibility, chemical resistance, UV resistance, environmental resistance, and other limitations.

13.4 Customer Application

Unless application assessment or technical validation is expressly included in AK3DLab Cebu’s services, the Customer is responsible for confirming that the selected product and material are suitable for the intended application.

14. CONFIDENTIALITY & PRIVACY

14.1 Customer Information

Customer information may be used, subject to applicable privacy laws, as reasonably necessary to process orders, communicate with the Customer, provide services, arrange delivery, maintain accounting and business records, and for other legitimate business purposes.

14.2 Confidentiality of Designs and Files

Customer designs and files will not intentionally be disclosed to unrelated third parties except where reasonably necessary to fulfill the order, comply with legal requirements, or with the Customer’s permission.

14.3 Required Disclosure

AK3DLab Cebu may disclose information where required by applicable law or by a lawful authority.

15. PHOTOS, VIDEOS, PORTFOLIO & PROMOTIONAL USE

15.1 Promotional and Documentation Rights

Unless the project is subject to a confidentiality agreement or other written restriction, AK3DLab Cebu reserves the right to photograph, record, document, publish, display, reproduce, edit, and use completed prints, products, designs, project images, videos, and related materials for portfolio, promotional, advertising, social media, website, and other marketing purposes.

15.2 Confidentiality Requests

If the project is subject to confidentiality obligations, a non-disclosure agreement (NDA), proprietary information restrictions, or other confidentiality requirements, the Customer must notify AK3DLab Cebu in writing before Production begins.

Upon receipt of such notice, AK3DLab Cebu shall refrain from publishing or using the relevant project for promotional purposes in accordance with the applicable restriction.

16. DELAYS & FORCE MAJEURE

16.1 Estimated Completion Time

Production and delivery times provided by AK3DLab Cebu are estimates unless a guaranteed completion date has been expressly agreed in writing.

16.2 Delays Outside AK3DLab Cebu’s Reasonable Control

AK3DLab Cebu shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to:

• Power interruptions or grid failures
• Equipment or machine malfunction
• Material shortages
• Supplier delays
• Internet or communication outages
• Natural disasters
• Severe weather
• Government restrictions or orders
• Courier delays or service disruptions
• Other circumstances reasonably beyond AK3DLab Cebu’s control

16.3 Customer-Caused Delays

Delays caused by late approvals, requested changes, incomplete information, delayed responses, or delayed payments may extend the estimated completion date accordingly.

17. LIMITATION OF LIABILITY

17.1 Service Responsibility

AK3DLab Cebu shall provide the agreed services and manufacture products according to the approved specifications, subject to the inherent limitations of the selected materials and manufacturing processes.

17.2 Maximum Liability

To the maximum extent permitted by applicable law, AK3DLab Cebu’s total cumulative liability for any and all claims, damages, losses, liabilities, or causes of action arising out of or related to a specific order shall not exceed the total amount actually paid by the Customer to AK3DLab Cebu for that specific order.

17.3 Indirect and Consequential Loss

To the extent permitted by applicable law, AK3DLab Cebu shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use a product.

This includes, without limitation, loss of profit, business interruption, property damage, and third-party claims.

17.4 Installation and Modification

AK3DLab Cebu shall not be liable for failure or damage resulting from improper installation, unauthorized modification, cutting, drilling, repair, or other alteration performed after delivery.

18. GOVERNING LAW & JURISDICTION

18.1 Governing Law

These Terms and all related agreements shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

18.2 Disputes

Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the proper courts having jurisdiction under applicable Philippine law.

19. ORDER ACCEPTANCE

19.1 Agreement to These Terms

After agreeing to these Terms, the Customer shall separately review and approve, where applicable, any quotation, specifications, design, or other specific conditions subsequently provided by AK3DLab Cebu.

Any order, payment, submission of a design or file, approval of a quotation, approval of a design, authorization to begin Production, or other instruction to continue work shall be made subject to these Terms.

19.2 Quotation and These Terms

The approved quotation, these Terms, and any specific conditions separately agreed in writing for the relevant order shall collectively form the contractual basis of that order.

19.3 Conflicting Terms

Where a separate written agreement or quotation expressly states a condition that differs from these Terms, that specific condition shall prevail for the relevant order.

19.4 Changes to These Terms

AK3DLab Cebu may update these Terms from time to time as necessary.

As a general rule, the version of these Terms presented or communicated to the Customer at the time the relevant order is confirmed shall apply to that order.

19.5 Questions and Clarifications

The Customer may contact AK3DLab Cebu for clarification regarding any quotation, design, specification, Production process, warranty, these Terms, or any other relevant matter.

20. SEVERABILITY

20.1 Invalid or Unenforceable Provisions

If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and in full force and effect.